(Spoiler: It wasn't about fans. It was about shutting us up.)
November 2024: Ticketmaster's corporate reps at "Fan Support" (yes, really) started telling customers:
"Lost your phone number? Too bad. Start over. New email, new account."
Not joking. Lose your number? Say goodbye to your entire purchase history. That's not just terrible user experience — that's a privacy issue so blatant it should come with flashing lights.
So, we did what their privacy policy says to do:
"Try and let us help you first."
(Narrator: They did not, in fact, help us.)
I reported this to my state Attorney General in November.
January: "Can we have more info?"
Then... total silence.
Until...
🕑 February 17, 2025 — I emailed Hannah Foster (their *Chief Privacy Officer™, which seems to mean "Professional Ignorer")
The EXACT person Ticketmaster's own policy says to contact!
TWO. HOURS. LATER.
• My AG complaint? Closed.
• Not resolved.
• Not investigated.
• Just gone.
• With Ticketmaster legal’s prepared statement dropped in the notes.
(Coincidence? Highly unlikely.)
I emailed Hannah again.
And again.
And again.
Silence.
February 20th: Time to escalate.
✅ Filed a formal CCPA complaint with California Privacy Protection Agency.
THE SAME DAY.
Dan Wall — Executive VP — screenshots our homepage.
No research. No context.
Just jumping to conclusions.
March 24, California Privacy Protection Agency says:
"This raises valid concerns."
*Forwarded to Enforcement Division*
THE NEXT DAY:
Dan Wall sends a Cease & Desist.
And includes this:
"Your complaint focused our attention on Tickets Junky — especially mine."
Verbatim.
From the executive threatening legal action.
1. We raised a legitimate concern.
2. We followed their process.
3. Our complaint mysteriously disappeared.
4. Then they launched legal threats against our business.
Dear Hannah,
We followed your stated process.
We took your title seriously.
We did exactly what your policy said — multiple times.
You advised users to contact you before escalating.
So we did.
We tried to get help.
What we got was silence.
Then retaliation.
If "Privacy," "Trust," and "Security" actually mean anything — then it’s time to answer:
• Why did our AG complaint vanish two hours after contacting you?
• Why did your EVP single us out the same day we filed with the CPPA?
• Why did you ignore all further attempts at dialogue?
Respectfully,
Tickets Junky
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